Welcome to Calm Cushion LLC (Domain: calmcushion.shop). To ensure a smooth and pleasant shopping experience for you, we have established the following Refund and Return Policy. Please read it carefully:
Return and Exchange Conditions Customers may request a return or exchange within 30 days of receiving their merchandise. Returned or exchanged items must remain in their original condition—unused, unwashed, and with the original packaging intact. Returns and exchanges are accepted only under the following circumstances: The item has quality defects or was damaged during transit; An incorrect item was received, or the model received does not match the order.
Return Process Please begin by contacting our customer service team via email at support@calmcushion.shop to submit your return request. Please include your order number, the reason for the return, and photos of the item (if applicable). Our customer service team will respond within 1–2 business days to provide a return confirmation and the return shipping address details. Please ship the item back to the return address provided by our customer service team: Return Address: 237 W BASELINE RD, CLAREMONT CA 91711 Please include your order number and a brief note explaining the return inside the return package to facilitate prompt processing.
Refund Processing Time Once we receive the returned item and confirm that it meets our return conditions, we will process the refund within 3–5 business days. Refunds will be issued back to your original payment method; the actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform’s processing times.
Exchange Processing If you have requested an exchange, we will ship the replacement item to you as soon as possible after confirming that the returned item meets our return conditions. The shipping time for exchanges is the same as for standard orders, typically taking 3–7 business days.
Important Notes Return shipping costs are generally the responsibility of the customer, unless the item is defective or an incorrect item was shipped, in which case Calm Cushion LLC will cover the return shipping costs. Please package the returned item securely to prevent damage during transit.
Calm Cushion LLC is committed to providing you with high-quality products and satisfactory after-sales service, ensuring that every shopping experience is worry-free.
